College Library FAQs
There are several possible solutions to this problem:
1. If you reach the Trinity login page (it will say “Access restricted to current students, faculty, and staff.),
enter the same login and password that you use for your email, Moodle, etc. If you can’t remember
them, or if what you’re using isn’t working, call the IT Help Desk at 708.239.4858.
2. If you see an error message instead of the login page (a message you might receive is “This site can’t
be reached” or “The site took too long to respond”)…
a. If you’re at home, check your internet connection and/or another internet browser. Are other
websites loading okay? If so, contact the library (708.293.4925 or email@example.com) so we can try to figure out what’s going wrong. If it’s the weekend, we may not be able to get back to you
right away, but we’ll do our best to help you fix things and get on with life.
b. If you’re at work, try a different internet browser. If that doesn’t work, the settings of your
business/school network may not be playing nicely with the system we use to allow you to log in
from off-campus. That’s a known problem with no known solution.
If you’re using ERIC, the good news is that there’s a freely available alternative that you can use to get started on your searching: http://eric.ed.gov When you find something there that doesn’t have full text available, look for that article when you are able to log in to the databases to see if the library provides access to that article (we just might!).
You’re welcome to call the library about renewing your books/DVDs/etc., but most library items can be renewed online by logging in to your account.
If your attempt to renew is unsuccessful, you’ll need to return the item by the original due date or risk accumulating overdue fines.
Members of the Trinity community (students, faculty, and staff) automatically have access to a number of college and university libraries across the state of Illinois. You can use the library facilities and borrow materials directly from any of the libraries on this map. All you’ll need is your Trinity ID!
Some items are never allowed to be checked out or requested through I-Share.
Some college libraries never lend out certain items, such as textbooks, CDs, or DVDs to people who are not students or faculty at that college.
You may have a fine on your account that is resulting in a ban from requesting books.